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A Guide for Patients and Families

For Families and Visitors


For Families and Visitors
Visiting Hours
Parking
Surgical Waiting Area
Hotel Accommodations
The Ronald McDonald House
Rapid Response: A safety initiative for you


A Note for Patient Visitors
Remember, our first priority is ensuring your health. Visiting hours are based on your needs and comfort. A family member, friend or other individual designated by the patient may be present for emotional support during the course of the hospital stay at the request of the patient, unless that request infringes on other's rights, safety or is medically or therapeutically contraindicated. Visitor restrictions shall not be based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, gender, sexual orientation or gender identity or expression.

Generally, visiting hours are between 12:00 p.m. - 8:30 p.m. but may vary based on patient care needs. Special arrangements can be made with your nurse if you need additional time with your loved ones, and parents of children who are receiving care in the Children’s Hospital are welcome to be with their children around-the-clock.

Parking
Visitors to Albany Med have a variety of parking options including two multi-level parking garages that offer enclosed pedestrian walkways across New Scotland Avenue. To find the parking location that is most convenient to where you are going at Albany Med, please click HERE.

Surgical Waiting Area
Family and friends are invited to use the Surgical Waiting Area located on the basement level of the B building (Patient Pavilion). Equipped with wireless Internet and convenient access to phones and vending machines, this Waiting Area offers your loved ones a comfortable place to wait as well as stay abreast of your progress while in surgery. The Surgical Waiting Area is staffed by coordinators who serve as the information link between your surgeon and your family and friends—providing your loved ones with periodic updates from the operating room during your procedure. 

Hotel Accommodations 
Albany Medical Center’s Patient & Family Housing Coordinator is available to provide your family and out-of-town guests with information regarding area hotels that offer reduced rates to Albany Med’s patients and families. For assistance in selecting accommodations that meet your or your family’s unique needs, contact the Patient & Family Housing Coordinator Monday-Friday, 8:30 a.m.-5 p.m. at 518-262-3499.

The Ronald McDonald House, conveniently located nearby, offers a home-away-from-home for families of seriously ill or injured children being treated at Albany Med’s Children’s Hospital. It also provides free babysitting for children younger than 14 years of age daily from 9 a.m.-5 p.m.. Your child’s nurse can check room availability and make arrangements for your stay should you need overnight accommodations. More

Rapid Response: A safety initiative for you 
At Albany Medical Center, we work as a team to make sure that you receive the best possible care. We regard your family and friends as an important part of that team. If a noticeable change occurs in your condition, we ask that your visitors alert the nurse immediately. If your loved ones feel that you need additional medical attention, then they should dial “zero” from any hospital phone and request the Rapid Response Team.