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Charity Care

Charity Care is a program offered by Albany Medical Center that allows persons to receive medically necessary care at no charge or at a reduced charge when they meet eligibility requirements.

Q. How is eligibility determined?

A. All applicants for Charity Care must be screened for Medicaid eligibility either by a Department of Social Services representative in the county of their residence or an Albany Medical Center Patient Financial Counselor. A Medicaid determination must be made prior to processing the Charity Care application.

Charity Care applications must be completed with proof of income, identity, residence and assets.

Eligibility is determined by measuring the household income against current poverty income guidelines established by the Federal Government.  More here.

Q. What providers are covered under the program?

A. Albany Medical Center Hospital, Albany Medical Center / South Clinical Campus, Albany Medical College physician and professional services provided in conjunction with an Inpatient or Outpatient hospital service are included under this program.

Q. Are there limits to eligibility based on residency?

A. Coverage under this program is for the Albany Med primary service area of Albany County, Columbia County, Greene County, Rensselaer County, Saratoga County, Schenectady County, Schoharie County, Warren County and Washington County.

 Determinations for coverage of out of county residents will be based on whether or not services are available in the county of residence or if that service is medically urgent or emergent.

Q. What happens after I apply?

A. A determination will be based on information provided. You will be notified in writing of the determination:

  • 100% approval.
  • Partial Approval: Those who have been accepted and who have incomes between 101% and 400% of federal income poverty guidelines will receive a sliding scale Charity Care discount capped at the lesser of charges or applicable Medicaid rate for inpatient services and the highest volume payer rate for all outpatient services.
  • Denial: Denials are based on information provided by the patient and will be specific as to what Charity Care eligibility criteria the patient did not meet. Denials related to missing information or incomplete information will be reconsidered once the information is provided.   Those who wish to appeal the eligibility determination may contact the Department of Health at 1-800-804-5447.

Q. If I am responsible for a balance, may I make payment arrangements?

A. Albany Med accepts payment arrangements. An Albany Med representative will assist in the payment arrangements to be setup based on your income and the balance of the bills.

Q. Are any services excluded from coverage under this program?

A. Yes, dental, cosmetic services, durable medical equipment , copays, deductibles, coinsurance, Medicaid spend downs and balances for patients enrolled in HRA and HSA accounts.


Q. How do I contact an Albany Med Patient Financial Counselor?

A. You can reach one of our financial counselors by calling 518.262.3632 or 518.262.3071.


Q. How do I obtain a Charity Care application?

A. Click here to download an application form or call one of these phone numbers to request an application:
Customer Service 518.262.2800 or 1.866.262.7476
Charity Care Specialist 518.262.1981

Haz Clic Aqui solicitud en espanol


Q. Can I get help completing my application?

A. Yes, please contact our Charity Care Specialist at 518.262.1981.


Q. Are translator services available?

A. Yes, translator services are available to assist with the application process. To request translator assistance call the Charity Care Specialist at 518.262.1981.


For more information CONTACT:
Albany Medical Center's
Charity Care Specialist

Albany Medical Center Charity Care Policy