Information Technology: Smart Computer Systems to Aid Quality Effort

Information technology

  • Developments in information technology are promising to make care safer and better, and Albany Med is committed to transforming its care environment by implementing these "smart" computer systems.
  • Automated systems are allowing Albany Medical Center providers to standardize the care they provide and to better document the critical information associated with that care.
  • For instance, this means when an MRI or blood test is ordered, doctors and other clinicians can view the image or test results on a computer screen, rather than waiting for an x-ray to be delivered or having to search through a patient's chart to check on blood test results.
  •  "Smart" systems provide real-time monitoring - thereby improving quality by reducing such things as allergic drug reactions, drug interactions and medication errors.
  • This transformation will ultimately result in a complete electronic medical record which will enable providers and patients alike to have access to pertinent and comprehensive medical information. 

Read more about our recent accomplishments as we build our
Electronic Health Record

New Financial System Streamlines Billing

A new financial management system, launched in 2013, is enabling Albany Med to better integrate information on both billing and patient care helping increase the Center’s efficiency and management of patients’ information.

Called Soarian Financials, the system standardizes and simplifies the billing process starting when a patient first seeks treatment. It integrates with the medical records database to allow a seamless flow of both billing and medical information from scheduling and registration, to billing and collection.

“This system provides us with a major opportunity to support patient-centered care and reduce costs through more efficient business practices,” said Carol McDonald, vice president of patient financial services. “It helps us to present information more clearly to patients regarding their bills.”

But more than a patient billing tool, the system touches virtually all aspects of the Medical Center’s operations.

“This is a completely new approach to health care financial management that goes beyond traditional patient accounting systems, allowing us to better track performance and meet our financial goals long into the future,” said McDonald.