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A Guide for Patients and Families

For Your Comfort and Convenience


For your ComfortAlternative Healing Therapies
Flowers and Gifts
Mail
Meals
Personal Call Button
Phone Service
Television Service
Wireless Internet


Alternative Healing Therapies
The Healing Arts program at Albany Medical Center was created to assist patients in their healing process and health care needs by creating a calming, healing environment.   The most common form of treatment for patients is energy-based therapies, which include Healing Touch, Reiki, and Therapeutic Touch. Healing Arts is also offered to patients of the Children’s Hospital in forms of complementary and alternative therapies, which include Healing Touch, Reiki, as well as Massage, Music and Expressive Arts Therapy. To learn more about this program, contact the Healing Arts Department at 518-262-4575.


Flowers and Gifts
Flowers, plants and gifts are delivered on a daily basis. For safety reasons, patients in special (critical) care units cannot accept deliveries. In these instances, the nurse will hold the delivery at the nursing station and have you decide whether you would like your family to bring the gifts/flowers home or you would prefer to have the gift/flowers displayed at the nursing station for everyone on the unit to enjoy.


Mail
You can send and receive stamped mail Monday-Friday. If you receive mail following your discharge, we will forward it to your home. Booklets of stamps are available for purchase in the Gift Shop located on the 1st floor of the D-building.


Meals
Your health care team prescribes dietary guidelines according to your individual medical needs. We use those guidelines to construct a daily menu from which you select your favorite breakfast, lunch and dinner meals. Kosher meals are available upon request. If you have any concerns about your diet or food quality, please do not hesitate to contact Food and Nutrition Services at 518-262-3205.
 
To help ensure that you receive the full benefits of a carefully constructed diet, we ask that you do not bring food from home unless you receive permission from the nursing staff.


Personal Call Button
For prompt assistance, you can use your personal call button. Your nurse will show you how to use it.


Phone Service
Cell phones are allowed in most areas of the hospital. Signs are posted in certain areas where cell phone use may interfere with patient care. We appreciate your cooperation where cell phone use is prohibited.

Bedside telephone service is available on a rental basis in most patient rooms. Telephone activation and payment can be made at any time from your bedside telephone by dialing 2-6000. Payment for service may be charged to your home telephone or major credit card.
 
As part of your rental fee, you will receive unlimited local calls. Simply press “9” to reach an outside line and then dial the local number. To call long distance, you will need to call collect, use a credit or calling card, or bill to a third number.

Family and friends can request your phone number by calling our Information Desk at 518-262-3791. You may request that the Information Desk keep your number confidential if you so choose.


Television Service
Most patient rooms are equipped with televisions. Patient education and information programming are provided at no charge. Cable TV (including closed-captioned programming) is available on a rental basis.

To activate your television, simply call 2-6000 from your bedside telephone. Payment for service may be charged to your home telephone or a major credit card.


Wireless Internet
Most patient rooms and common areas are provided with complimentary wireless Internet service.

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